The Oildex technical team has resolved the application and performance issues that were impacting some users and integration traffic. Our team is investigating the cause of the issue and we will make our Root Cause Analysis available upon request.
If you have any questions, comments, or concerns regarding this notification please contact our support team by email at openinvoicesupport@oildex.com.
Posted Jul 15, 2019 - 10:38 MDT
Investigating
We have received reports of performance and application issues impacting some users and integration traffic. We are actively investigating these issues and are working towards a resolution.
If you have any questions, comments, or concerns regarding this notification please contact our support team by email at openinvoicesupport@oildex.com.
Posted Jul 15, 2019 - 10:01 MDT
This incident affected: OpenInvoice for Suppliers (OpenInvoice Portal, OpenInvoice Integration/APIs, OpenInvoice SupplierLink), OpenTicket for Buyers (OpenTicket Portal, OpenTicket Integration/APIs), OpenTicket for Suppliers (OpenTicket Portal, OpenTicket Integration/APIs), and OpenInvoice for Buyers (OpenInvoice Portal, OpenInvoice Integration/APIs).